/* Ported from the three ms-proto LWCs. Same tokens, no SLDS.
   Brand hexes are approximations — exact values still pending from the client. */
:root {
  --navy: #0b2545;
  --blue: #00a1e0;
  --indigo: #5a46c8;
  --amber: #b45309;
  --green: #2e844a;
  --red: #ba0517;
  --line: #e5e9f0;
  --ink: #16233a;
  --muted: #5c6b80;
  --faint: #8492a6;
  --bg: #f3f5f9;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body {
  background: var(--bg);
  color: var(--ink);
  font: 14px/1.45 -apple-system, BlinkMacSystemFont, "Segoe UI", Inter, Roboto, Helvetica, Arial, sans-serif;
  -webkit-font-smoothing: antialiased;
}
button { font: inherit; cursor: pointer; }

/* ── own chrome ─────────────────────────────────────────────── */
.chrome {
  display: flex;
  align-items: center;
  gap: 1.5rem;
  background: var(--navy);
  color: #fff;
  padding: 0.6rem 1rem;
}
.chrome-brand { display: flex; align-items: center; gap: 0.5rem; font-weight: 600; }
.chrome-mark {
  background: var(--blue);
  color: var(--navy);
  font-weight: 800;
  font-size: 0.7rem;
  letter-spacing: 0.06em;
  padding: 0.15rem 0.4rem;
  border-radius: 3px;
}
.chrome-nav { display: flex; gap: 0.25rem; margin-left: auto; }
.chrome-nav button {
  background: transparent;
  border: 1px solid transparent;
  color: #cfe0f0;
  border-radius: 4px;
  padding: 0.3rem 0.7rem;
  font-size: 0.82rem;
}
.chrome-nav button:hover { background: rgba(255, 255, 255, 0.08); color: #fff; }
.chrome-nav button.on { background: rgba(255, 255, 255, 0.14); color: #fff; border-color: rgba(255, 255, 255, 0.25); }
.nav-badge {
  background: var(--amber);
  color: #fff;
  border-radius: 999px;
  font-size: 0.65rem;
  font-weight: 700;
  padding: 0.05rem 0.35rem;
  margin-left: 0.2rem;
}
.nav-badge[hidden] { display: none; }
.chrome-host {
  font-size: 0.65rem;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: #9fb6cd;
  border: 1px solid rgba(255, 255, 255, 0.2);
  border-radius: 3px;
  padding: 0.1rem 0.4rem;
}
body.embedded .chrome { display: none; }

main { padding: 0.75rem; }
body.embedded main { padding: 0.5rem; }

/* ── shared ─────────────────────────────────────────────────── */
.banner {
  background: var(--navy);
  color: #fff;
  border-radius: 4px;
  padding: 0.75rem 1rem;
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
  flex-wrap: wrap;
}
.banner h1 { font-size: 1.05rem; margin: 0; font-weight: 600; }
.banner .sub { font-size: 0.75rem; opacity: 0.8; margin-top: 0.15rem; }
.card {
  background: #fff;
  border: 1px solid var(--line);
  border-radius: 4px;
}
.crumb {
  background: none;
  border: 0;
  color: #0a6b91;
  padding: 0;
  font-size: 0.8rem;
  margin-bottom: 0.5rem;
  text-decoration: underline;
}
.empty { color: var(--muted); font-style: italic; font-size: 0.82rem; }
.pill {
  font-size: 0.6rem;
  font-weight: 700;
  letter-spacing: 0.05em;
  padding: 0.1rem 0.4rem;
  border-radius: 999px;
  text-transform: uppercase;
}
.st-draft   { background: #fde68a; color: #713f12; }
.st-waiting { background: #fed7aa; color: #7c2d12; }
.st-ready   { background: #bbf7d0; color: #14532d; }
.st-sent    { background: var(--blue); color: #04283a; }

/* ── queue table ────────────────────────────────────────────── */
table.queue { width: 100%; border-collapse: collapse; background: #fff; }
table.queue th {
  text-align: left;
  font-size: 0.65rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--muted);
  border-bottom: 1px solid var(--line);
  padding: 0.5rem 0.6rem;
  font-weight: 700;
}
table.queue td { border-bottom: 1px solid var(--line); padding: 0.55rem 0.6rem; font-size: 0.85rem; }
table.queue tbody tr:hover { background: #f7f9fc; cursor: pointer; }
table.queue .ref { color: #0a6b91; font-weight: 600; font-variant-numeric: tabular-nums; }
.brandtag {
  font-size: 0.62rem;
  font-weight: 800;
  letter-spacing: 0.06em;
  padding: 0.1rem 0.35rem;
  border-radius: 2px;
  background: #e6f4fb;
  color: #06678c;
}
.progress { display: flex; align-items: center; gap: 0.4rem; }
.progress-bar { width: 60px; height: 5px; border-radius: 999px; background: #eef1f6; overflow: hidden; }
.progress-bar i { display: block; height: 100%; background: var(--green); }

/* ── workspace ──────────────────────────────────────────────── */
.ws-head { margin-bottom: 0.5rem; }
.ws-cols { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 0.6rem; }
@media (max-width: 1100px) { .ws-cols { grid-template-columns: 1fr; } }
.col { display: flex; flex-direction: column; }
.col-head {
  font-weight: 600;
  color: var(--navy);
  padding: 0.6rem 0.75rem;
  border-bottom: 1px solid var(--line);
  background: #f7f9fc;
  border-radius: 4px 4px 0 0;
}
.col-head small { display: block; font-weight: 400; font-size: 0.7rem; color: var(--muted); margin-top: 0.1rem; }
.col-body { padding: 0.6rem 0.75rem; }
.scroll { max-height: 27rem; overflow-y: auto; }

.field { padding: 0.4rem 0; border-bottom: 1px dashed var(--line); }
.field-label { font-size: 0.66rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); }
.field-value { font-size: 0.9rem; font-weight: 500; }
.field-foot { display: flex; justify-content: space-between; align-items: center; margin-top: 0.2rem; }
.chip {
  font-size: 0.68rem;
  background: #eef4ff;
  border: 1px solid #c9dcff;
  color: #1b3a6b;
  border-radius: 3px;
  padding: 0.05rem 0.35rem;
}
.chip:hover { background: #dbe8ff; }
.conf { font-size: 0.68rem; font-weight: 700; padding: 0.05rem 0.35rem; border-radius: 3px; }
.conf-high { background: #e3f6e9; color: var(--green); }
.conf-mid  { background: #e6f4fb; color: #0a6b91; }
.conf-low  { background: #fdf1e3; color: var(--amber); }

.q { padding: 0.35rem 0 0.35rem 0.5rem; border-left: 3px solid transparent; margin-bottom: 0.3rem; }
.q-answered { border-left-color: var(--green); }
.q-inferred { border-left-color: var(--indigo); background: #f7f6ff; }
.q-missing  { border-left-color: var(--amber); background: #fffaf2; }
.q-top { display: flex; justify-content: space-between; align-items: center; }
.q-id { font-size: 0.65rem; color: var(--faint); font-weight: 700; }
.q-text { font-size: 0.78rem; }
.q-answer { font-size: 0.75rem; color: #3c4a60; }
.q-reason { font-size: 0.7rem; color: var(--indigo); font-style: italic; margin-top: 0.1rem; }
.p-answered { background: #e3f6e9; color: var(--green); }
.p-inferred { background: #ece9ff; color: var(--indigo); }
.p-missing  { background: #fdf1e3; color: var(--amber); }

.mailmeta {
  font-size: 0.75rem;
  color: #3c4a60;
  background: #f7f9fc;
  border: 1px solid var(--line);
  border-radius: 3px;
  padding: 0.35rem 0.5rem;
  margin-bottom: 0.4rem;
}
textarea.draft {
  width: 100%;
  min-height: 14rem;
  font: inherit;
  font-size: 0.8rem;
  line-height: 1.45;
  resize: vertical;
  border: 1px solid #b7c0cd;
  border-radius: 3px;
  padding: 0.5rem;
  color: var(--ink);
}
textarea.draft:focus { outline: none; border-color: var(--blue); box-shadow: 0 0 0 1px var(--blue); }
/* Embedded hosts give us less vertical room — keep the human gate above the fold. */
body.embedded textarea.draft { min-height: 8rem; }
body.embedded .scroll { max-height: 18rem; }
.gate {
  margin-top: 0.5rem;
  border: 1px solid #c9dcff;
  background: #f4f8ff;
  border-radius: 3px;
  padding: 0.5rem;
}
.gate label { display: flex; gap: 0.4rem; align-items: flex-start; font-size: 0.8rem; }
.gate .note { font-size: 0.68rem; color: #3c4a60; margin-top: 0.3rem; }
.btnrow { display: flex; gap: 0.4rem; margin-top: 0.5rem; }
.btn {
  flex: 1;
  font-size: 0.82rem;
  font-weight: 600;
  border-radius: 3px;
  padding: 0.45rem 0.5rem;
  border: 1px solid var(--navy);
  background: #fff;
  color: var(--navy);
}
.btn-primary { background: var(--navy); color: #fff; }
.btn-primary:hover:not(:disabled) { background: #143a6b; }
.btn:disabled { opacity: 0.4; cursor: not-allowed; }

.timeline { margin-top: 0.75rem; border-top: 1px solid var(--line); padding-top: 0.5rem; }
.timer-row { display: flex; justify-content: space-between; align-items: baseline; margin-bottom: 0.35rem; }
.timer { font-size: 1.35rem; font-weight: 700; color: var(--navy); font-variant-numeric: tabular-nums; }
.sla { font-size: 0.7rem; font-weight: 700; color: var(--green); }
.tl { display: flex; gap: 0.5rem; font-size: 0.72rem; padding: 0.25rem 0; border-bottom: 1px dashed var(--line); }
.tl-t { flex: 0 0 3.2rem; font-variant-numeric: tabular-nums; color: var(--faint); font-weight: 700; }
.tl b { display: block; }
.tl-info b { color: var(--indigo); }
.tl-success b { color: var(--green); }

/* ── exception queue ────────────────────────────────────────── */
.counter { font-size: 2rem; font-weight: 700; line-height: 1; }
.counter.clear { color: #7ee2a8; }
.exc {
  border: 1px solid var(--line);
  border-left: 4px solid var(--amber);
  border-radius: 4px;
  background: #fff;
  padding: 0.75rem;
  margin-top: 0.6rem;
  display: grid;
  grid-template-columns: 4fr 4fr 4fr;
  gap: 0.75rem;
  transition: opacity 0.35s ease, transform 0.35s ease;
}
.exc.out { opacity: 0; transform: translateX(2rem); }
@media (max-width: 900px) { .exc { grid-template-columns: 1fr; } }
.exc-insured { font-size: 0.95rem; font-weight: 600; color: var(--navy); }
.exc-policy { font-size: 0.7rem; color: var(--muted); font-variant-numeric: tabular-nums; }
.exc-field {
  display: inline-block;
  margin-top: 0.3rem;
  font-size: 0.72rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  background: #f1f4f9;
  padding: 0.1rem 0.4rem;
  border-radius: 3px;
}
.exc-note { margin-top: 0.35rem; font-size: 0.7rem; color: var(--indigo); font-style: italic; }
.compare { display: flex; align-items: center; gap: 0.5rem; }
.side { flex: 1; }
.side-label { font-size: 0.62rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--faint); }
.side-value { font-size: 1.05rem; font-weight: 700; font-variant-numeric: tabular-nums; }
.v-advice { color: var(--amber); }
.v-system { color: var(--navy); }
.vs { font-size: 1.1rem; color: var(--faint); }
.delta { margin-top: 0.2rem; font-size: 0.7rem; font-weight: 700; color: var(--red); }
.acts { display: flex; flex-direction: column; gap: 0.3rem; }
.acts .btn { flex: none; }
.btn-query { border-color: var(--blue); color: #06678c; }
.btn-esc { border-color: var(--amber); color: var(--amber); }
.clearbox {
  display: flex;
  gap: 0.75rem;
  align-items: center;
  border: 1px solid #b7e4c7;
  background: #f0fbf4;
  border-radius: 4px;
  padding: 0.9rem 1rem;
  margin-top: 0.6rem;
}
.clearbox .tick { font-size: 1.6rem; color: var(--green); font-weight: 700; }
.log { margin-top: 0.75rem; border-top: 1px solid var(--line); padding-top: 0.5rem; }
.log-head { font-size: 0.7rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--muted); font-weight: 700; }
.log-row { display: flex; gap: 0.5rem; font-size: 0.72rem; padding: 0.15rem 0; }
.log-t { color: var(--faint); font-weight: 700; flex: 0 0 3rem; }

/* ── routing review ─────────────────────────────────────────── */
.review { border: 1px solid var(--line); border-radius: 4px; background: #fff; padding: 0.75rem; margin-top: 0.6rem; }
.mail { border-left: 3px solid var(--blue); padding-left: 0.6rem; margin-bottom: 0.6rem; }
.mail-subject { font-size: 0.9rem; font-weight: 600; color: var(--navy); }
.mail-from { font-size: 0.72rem; color: var(--muted); }
.mail-why { font-size: 0.72rem; color: var(--indigo); font-style: italic; margin-top: 0.2rem; }
.cands { display: grid; grid-template-columns: 1fr 1fr; gap: 0.6rem; }
@media (max-width: 900px) { .cands { grid-template-columns: 1fr; } }
.cand {
  border: 1px solid var(--line);
  border-radius: 4px;
  padding: 0.6rem;
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
}
.cand.vetoed { background: #fdf7f7; border-color: #f3c9cd; }
.cand-top { display: flex; justify-content: space-between; align-items: flex-start; }
.cand-policy { font-size: 0.9rem; font-weight: 700; color: var(--navy); font-variant-numeric: tabular-nums; }
.cand-insured { font-size: 0.75rem; color: var(--muted); }
.cand-conf { font-size: 1.25rem; font-weight: 700; line-height: 1; text-align: right; }
.cc-high { color: var(--green); } .cc-mid { color: var(--amber); } .cc-low { color: var(--red); }
.cand-conflabel { font-size: 0.6rem; text-transform: uppercase; letter-spacing: 0.05em; color: var(--faint); }
.bar { height: 5px; background: #eef1f6; border-radius: 999px; overflow: hidden; }
.bar i { display: block; height: 100%; border-radius: 999px; }
.b-high { background: var(--green); } .b-mid { background: var(--amber); } .b-veto { background: #d8b4b8; }
.guards { display: flex; flex-wrap: wrap; gap: 0.3rem; }
.guard { font-size: 0.65rem; font-weight: 700; padding: 0.1rem 0.4rem; border-radius: 3px; }
.g-pass { background: #e3f6e9; color: var(--green); }
.g-fail { background: #fdeaea; color: var(--red); }
.veto { border: 1px solid #f3c9cd; background: #fff; border-radius: 3px; padding: 0.45rem 0.5rem; }
.veto-head { font-size: 0.68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: var(--red); }
.veto-body { font-size: 0.73rem; margin-top: 0.15rem; }
.veto-foot { font-size: 0.68rem; color: var(--muted); font-style: italic; margin-top: 0.25rem; }
.btn-blocked { background: #f4e7e8; border-color: #e0b4b9; color: #8b5b60; cursor: not-allowed; }
.holding {
  border: 1px solid #c9dcff;
  background: #f4f8ff;
  border-radius: 4px;
  padding: 0.7rem 0.85rem;
  margin-top: 0.6rem;
}
.holding-head { font-size: 0.7rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.06em; color: #1b3a6b; }
.holding-row { display: flex; gap: 0.5rem; font-size: 0.75rem; padding: 0.15rem 0; }
.holding-row b { flex: 0 0 9rem; font-variant-numeric: tabular-nums; }
.holding-foot { font-size: 0.68rem; color: #3c4a60; font-style: italic; margin-top: 0.35rem; }

/* ── toasts ─────────────────────────────────────────────────── */
.toasts {
  position: fixed;
  top: 0.75rem;
  left: 50%;
  transform: translateX(-50%);
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  z-index: 50;
  width: min(34rem, 92vw);
}
.toast {
  border-radius: 4px;
  padding: 0.55rem 0.75rem;
  font-size: 0.8rem;
  box-shadow: 0 2px 10px rgba(11, 37, 69, 0.18);
  animation: pop 0.18s ease-out;
}
.toast b { display: block; }
.toast small { opacity: 0.85; }
.t-success { background: #d7f5e3; color: #10492a; }
.t-info { background: #dbeefb; color: #0a3d55; }
.t-error { background: #fdeaea; color: #7a0510; }
@keyframes pop { from { opacity: 0; transform: translateY(-6px); } to { opacity: 1; transform: none; } }